Making Quality Psychiatric Care More Accessible

Insurance & Courtesy Billing

Understanding insurance coverage and healthcare costs can feel overwhelming. Our team is committed to making the financial side of care as transparent and straightforward as possible.

We work with many commercial insurance plans, offer courtesy billing for eligible out-of-network patients, and provide clear information about payment responsibilities before treatment begins whenever possible.

Whether you’re using insurance benefits or paying directly for care, our goal is to help you access the treatment you need with confidence.

In-Network Insurance Plans

Insurance Plans We Commonly Accept

Adelpha Psychiatric Group is currently in-network with several commercial insurance providers, including:

Because insurance networks and plan participation can change, our team will verify your benefits before treatment whenever possible.

Courtesy Out-of-Network Billing

Using Your PPO Benefits

Many patients have out-of-network benefits through their PPO insurance plans.

To help simplify the reimbursement process, Adelpha offers courtesy out-of-network billing for eligible patients.

Instead of requiring patients to manage superbills and insurance paperwork independently, our team can submit claims directly to your insurance carrier on your behalf.

Benefits of Courtesy Billing

How Courtesy Billing Works

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Payment is collected at the time of service.

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Our team submits the claim to your insurance company.

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Our team will help clarify the intake process, insurance, and scheduling

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Reimbursement is applied according to your individual plan.
Coverage and reimbursement amounts vary by insurance carrier and plan.

Self-Pay Options

Paying Directly for Care

Patients may also choose to pay directly for services without using insurance benefits.

Self-pay may be appropriate for patients who:
Payment is due at the time services are rendered.
Smiling woman speaking openly with a therapist during a supportive one-on-one counseling session.

Good Faith Estimates

Your Right to Receive a Good Faith Estimate

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

You have the right to receive a “Good Faith Estimate” for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises/consumers or Call 1-800-985-3059 

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Frequently Asked Insurance Questions

Do you verify insurance benefits before appointments?

Yes. Our team attempts to verify insurance benefits before treatment and can provide information regarding expected copays, deductibles, or other patient responsibilities whenever possible.

No. Verification of benefits does not guarantee payment. Final coverage determinations are made by your insurance carrier according to your individual plan.
Many patients successfully use out-of-network PPO benefits. Our courtesy billing service can assist with claim submission and reimbursement processing.
Yes. Patients may choose self-pay options and receive care without billing insurance.
Yes. Out-of-network reimbursement depends entirely on your insurance plan, deductible status, and carrier policies.

Insurance Support You Can Count On

Understanding insurance coverage, reimbursement, and payment options can be confusing. Our team is here to help make the process as clear and straightforward as possible.

We work closely with patients to verify benefits, explain available options, answer insurance and billing questions, and help reduce financial uncertainty before treatment begins whenever possible.

Whether you’re using in-network coverage, out-of-network PPO benefits, or self-pay options, our goal is to help you focus on your care and recovery rather than navigating insurance complexities alone.

Have Questions About Insurance or Billing ?

Our team is happy to help you understand your options and answer any questions before scheduling.

If you are unsure where to begin, reaching out is a reasonable first step.

Adelpha provides thoughtful, comprehensive psychiatric care for patients and families who want clear guidance, qualified support, and care that sees the whole person.

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